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Citroen Specialists


Help

How to place an order.

You can either phone our Sales Office to place an order over the telephone by calling
+44 (0)115 978 4148.

You can fax an order or purchase order to +44 (0)115 979 2427.

Order through this website. Our Online Catalogue lists all parts that we have available. So select each item you want to buy, adding them to your shopping cart, then completing the order by checking out with your payment and shipping details.

How to pay

We accept payment by credit/debit card, bank transfer, Paypal (5% charge), cheque, postal order and cash. If you live in a non-EEC country, please contact us for a pro-forma invoice. This also applies to companies in the Euro zone that are VAT registered.

How to track an order

We usually email our customers individually, around the time of ordering on the stock status of an item, and when you should expect to receive it. The majority of our parcels are despatched using a next day courier service which is completely trackable. We usually include our customers' email address in the despatch details with the courier company, but we are more than happy to track an item, or send you the tracking details upon request.

How to return an item

Goods to be returned must be notified to the Company within seven days of receipt of goods by the Customer, as goods correctly supplied may not be returned to the Company without written agreement. A returns note number must be obtained and the number clearly marked on the outside packaging. Goods so returned must be consigned 'carriage paid' and accompanied by a packing note stating the Company's invoice number and date thereof together with the reason for return. A restocking charge of 15% will be imposed. Any article which has been supplied to special requirements cannot be accepted for credit under any circumstances.

How to Cancel an Account

If you would like to cancel your account please email us at info@primaracing.com with your contact details amd the reason why (for auditing and site improvements).